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FAQ

Our sizes correlate to Australian standard sizing as below:

XS - AU 8

S - AU 10

M - AU 12

L - AU 14

XL - AU 16

2XL - AU 18

3XL - AU 20

4XL - AU 22

Check out our full sizing page here or get in touch via email with your bust, waist and hip measurements as we'd be more than happy to help find your perfect fit.

Unfortunately we rarely do, as our sustainable fabric takes such a long time to make. Typically once a size or product is sold out, it's gone for good. Feel free to get in touch to jump on a waitlist though, in case one pops up in our warehouse.

We offer a 14 day period for exchanges or refunds, on all full price items (excluding Guppyfriend bags).

Sale items can be exchanged, or you can receive a store credit, but unfortunately we can't process refunds.

To begin the exchange or return process, please get in touch via our contact form with your name and order number.

If you've ordered the wrong size or colour, need to change an address or make any changes to your order we recommend getting in touch asap. We're pretty speedy in our warehouse so can't guarantee we'll be able to accomodate your request but will always try as much as possible to do so.

Not IRL, we're purely an online business.

We offer free shipping within Australia over $99, and pretty great customer service (if we do say so ourselves) in case you need a hand with sizing or anything else.

Plus you can try on our products in the comfort of your own home and there's easy exchanges and returns if they're not quite right.

If you'd rather shop instore, check out Stockists page to see if there's a stockist near you.

We'd recommend jumping over to our Sustainability page to learn more, as it's a bit of chunky topic that we're passionate about.

In short though, we think about sustainability in a few key areas:

- Fabrics: all of our fabrics are made from either 100% recycled or organic fibres (certified with GRS and GOTS)

- Carbon neutral: we calculate the footprint of every product we make, and offset this entirely. On top of that we plant a tree for every product we make.

- Manufacturing: we only partner with ethical manufacturers (with BSCI, SA800 or WRAP certifications)

- No single use plastic, all our packaging is either recyclable or biodegradable

- We publish an annual Sustainability Report highlighting our progress and future goals

Jackets - These don't require washing often, only a couple of times a year (with heavy use), so spot cleaning with a damp cloth will usually do the trick. Otherwise a gentle, cold machine wash (preferably in a Guppyfriend Bag). No iron, bleach, spin dry or softener please.

Organic Jumpers - Cold, gentle machine wash with similar colours. No bleach, softener or spin dry.

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